“I would very much like to take the time to thank you ALL for your effort in finding a solution to my recent query. I was totally impressed by everybody’s effort and the final solution. I think this reflects very well on your company, again many thanks and appreciation”. says Mick Houghton Infrastructure Project Leader INDESIT
“The difference in service was amazing. There were no delays, no excuses, no messing: just prompt and efficient service. When I discovered that they also handled voice traffic, I asked them to provide a quote. While cost is obviously a major factor in our decision to move to RocTel, the level of customer service was also very important. I can pick up the phone and know that I will have their attention immediately. There is a lot to be said for working with a smaller telecommunications company. We are treated as a very important customer and not just a number. It is rare to get quality and cost in a single package and then to have top class service on top. It’s great!” says Colm Mason, Cargo Manager for Servisair (Swissport) Cargo Dublin.
“Roctel have supplied a range of services to the Institute for more than 10 years. Their service is consistently good and their proactive approach separates them from their competition.” says Shane Connolly, Institute Director for Dublin Institute of Design
“RocTel has proven to be an excellent provider over the years and we are delighted to award them our business for the third consecutive year” says Glenn Chegwidden, IT manager of Kingston Technology.
“One of the advantages of belonging to a group of our size is that we can source the most competitive quotes across a range of services. I am delighted to say that not only have we secured a very cost effective Voice and Data tariff for our members, the service is of the highest quality. It’s a win win situation all round” says Alex Banahan, Director of Customer Relations, BWG Foods Limited.
Dublin Contemporary 2011 was one of Ireland’s largest ever international art exhibitions Gordon Ryan, Production Manager for Dublin Contemporary 2011 explains the support needed to bring the idea to fruition, “The show required a reliable, high-capacity wireless network, and so we turned to Cisco for advice on the best ways to achieve our innovative service aims. Cisco highly recommended systems integration partner, RocTel, for the project. I coordinated between RocTel and the contract electricians to cost effectively position power sockets next to Cisco wireless access points and to share ducting for base-station LAN connectivity, The RocTel people were great. They had a fantastic can-do approach from the beginning, and followed through with an admirable project management system that kept me up-to-date with all their actions. RocTel continued to play a key role by hosting the show’s applications on its own servers via its Cisco-based RocSolid managed service. Gordon Ryan – Production Manager for Dublin Contemporary 2011
“Ultimately it was price that made us move to RocTel, like all other retail businesses in this market it’s important to review to ensure you are achieving competitive pricing. RocTel was a key pillar throughout the whole review process.” Comparing RocTel to their previous supplier Eamon said “Since moving we’re surprised with the level of interaction and service in comparison to our previous provider, no problem is too small or too big. A small thing like knowing your name when you call is alien to a big telecom company but it seems to be a core policy for RocTel”. Eamon continued saying that he would indeed recommend RocTel to any business that is serious about their own business. Eamon Kirwan – Zumo International
The deciding factor in moving to RocTel – apart from his account managers personal and friendly service, was his excellent knowledge of the business, and his recommendations to systems and services that we were not aware of but were very useful to our business. There is no comparison with our previous provider. RocTel is very innovative and is always seeking new ways to improve and increase their existing services. Patrick Lane of Patrick Lane & Co. and Fixmytax.com